FAQ’s

What is Williams Alicey Group?

Williams Alicey Group (WAG) is a South African supply, distribution and procurement business connecting manufacturers, suppliers and principals with businesses, institutions and commercial customers.

We help customers source products efficiently, consolidate procurement and access reliable supply through a growing distribution network.

What products does WAG supply?

Our product range spans multiple categories, depending on customer requirements and supplier availability. These may include hardware, tools, building-related products, industrial supplies, household products and other general merchandise.

Our range continues to grow as we develop relationships with manufacturers, suppliers and product principals.

Do you sell directly to the public?

Yes. Where products are available through our online store, customers can purchase directly from us.

We also support businesses, contractors, institutions and other commercial customers with larger or recurring requirements.

Does WAG manufacture the products it sells?

No. WAG primarily operates as a distributor, reseller and procurement partner.

We source products from established manufacturers, suppliers and principals and make them accessible to our customers through our supply and distribution network.

Are you an importer or authorised distributor for every brand you sell?

Not necessarily.

Our product portfolio may include products sourced through manufacturers, authorised distributors, wholesalers and other legitimate supply channels. We do not represent ourselves as the manufacturer or authorised distributor of a brand unless we have the appropriate commercial relationship or authorisation to do so.

Can WAG source products that are not listed on the website?

Yes.

If you cannot find a particular product, brand, specification or quantity, contact us. Our procurement network allows us to investigate sourcing options based on your requirements.

Do you supply in bulk?

Yes.

We support bulk and business-to-business procurement and can provide quotations based on product, quantity, availability and delivery requirements.

Can businesses open a trade or account facility?

Trade and account facilities may be available to qualifying businesses, subject to our internal assessment and applicable terms.

Where does WAG deliver?

We primarily serve customers within South Africa, with delivery availability depending on the product, destination and order requirements.

Delivery options and applicable charges are communicated during the purchasing or quotation process.

How long will my order take to arrive?

Delivery times depend on the product, stock availability, destination and selected delivery method.

Estimated delivery information is provided during the ordering process. Where an item requires special procurement, we will communicate the expected timeframe.

Can I collect my order?

Collection availability depends on the product and fulfilment location.

Where collection is available, the relevant collection arrangements will be communicated with your order.

What payment methods do you accept?

We accept the payment methods made available through our online checkout.

For larger commercial or B2B orders, alternative payment and quotation arrangements may be available subject to approval.

What happens if an item is out of stock?

If an item is unavailable, we may provide an alternative product, source the item through our supplier network, or advise you when stock is expected.

For larger orders, we recommend contacting us before placing the order so that availability can be confirmed.

Can I cancel or change my order?

Order changes or cancellations may be possible depending on the status of the order.

Please contact us as soon as possible if you need to make a change. Orders that have already been dispatched or specially procured may be subject to different conditions.

What is your returns policy?

Returns are handled in accordance with our published Returns/Refund Policy and applicable consumer protection requirements.

Customers should inspect their orders upon delivery and contact us promptly if an item is damaged, incorrect or defective.

What if I receive the wrong or damaged product?

Please contact us as soon as possible with your order details and, where applicable, photographs of the product and packaging.

We will assess the matter and guide you through the appropriate resolution in accordance with our returns and refund procedures.

Can I request a quotation instead of purchasing online?

Absolutely.

For bulk orders, project requirements, specialised products or recurring procurement, requesting a quotation may be the better option.

Send us your product requirements, quantities and delivery location and our team can assess the request.

Does WAG work with contractors and construction businesses?

Yes.

We are positioned to support contractors, tradespeople, businesses and other commercial customers with product sourcing, bulk procurement and supply requirements.

Does WAG supply government or institutional customers?

We can support institutional and commercial procurement requirements, subject to the applicable procurement process, supplier requirements and order conditions.

Can WAG help with recurring supply?

Yes.

For businesses with regular purchasing requirements, we can explore structured procurement and supply arrangements designed around your volumes, product requirements and delivery needs.

How do I contact WAG?

You can contact our team through the contact details provided on our website.

Phone: +27 60 413 2240
Email: info@williams.africa

For quotations or procurement enquiries, please include as much information as possible about the products, quantities and delivery requirements.

Where can I find your policies?

Our website provides access to our applicable Privacy Policy, Terms & Conditions, Delivery Policy, Shipping Policy and Refund/Returns Policy.

These policies form part of the terms governing your use of our website and purchases from WAG.

I have a question that isn’t answered here. What should I do?

We’re happy to help.

Contact our team with your question or requirement and we’ll direct it to the appropriate person.

Supply. Connect. Grow.