Williams Alicey Group
Effective Date: 25 August 2026

1. I1. INTRODUCTION

These Terms and Conditions (“Terms“) govern your use of websites, online platforms, digital services and other services operated by Williams Alicey Group (“WAG”, “we”, “us” or “our”).

By accessing or using a WAG website, platform or service, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use the relevant website, platform or service.

Certain WAG businesses, products or services may be subject to additional terms and conditions. Where additional terms apply, those terms will be communicated to you and will form part of the agreement between you and the relevant WAG entity.

2. ABOUT WAG

Williams Alicey Group is a diversified business group operating through various companies, divisions and commercial activities.

WAG may operate websites and platforms on behalf of itself or its affiliated and subsidiary companies.

References to “WAG” in these Terms may, depending on the context, refer to the relevant WAG entity providing the particular product or service.

Nothing in these Terms automatically creates a contractual relationship between you and every company within the WAG group.

3. USE OF OUR WEBSITES AND PLATFORMS

You may use WAG websites and platforms only for lawful purposes.

You agree not to:

  • Use our websites for unlawful or fraudulent purposes;
  • Attempt to gain unauthorised access to our systems;
  • Interfere with the security or operation of our websites;
  • Introduce malicious software, viruses or harmful code;
  • Copy, reproduce or commercially exploit our content without permission;
  • Misrepresent your identity or affiliation;
  • Use automated systems to extract substantial amounts of information without permission;
  • Attempt to circumvent security measures; or
  • Use our platforms in a manner that could damage WAG or its customers.

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been breached.

4. INTELLECTUAL PROPERTY

Unless otherwise indicated, all content appearing on WAG websites and platforms is owned by, licensed to, or used with permission by WAG or the relevant WAG entity.

This may include:

  • Names and logos;
  • Trademarks;
  • Text;
  • Product descriptions;
  • Photographs;
  • Graphics;
  • Videos;
  • Designs;
  • Software;
  • Website layouts;
  • Databases;
  • Documents; and
  • Other intellectual property.

You may view and use website content for your personal or legitimate business purposes in connection with your interaction with WAG.

You may not reproduce, modify, distribute, publish, sell or commercially exploit WAG intellectual property without prior written permission.

5. INFORMATION ON OUR WEBSITES

WAG seeks to ensure that information published on its websites is accurate and current.

However, information may occasionally contain:

  • Errors;
  • Omissions;
  • Typographical errors;
  • Outdated information;
  • Pricing discrepancies;
  • Product availability discrepancies; or
  • Technical inaccuracies.

WAG reserves the right to correct errors and update information without prior notice.

Information provided on our websites should not automatically be regarded as professional, financial, legal, technical or other specialised advice unless expressly stated otherwise.

6. PRODUCTS AND SERVICES

Where a WAG website or platform offers products or services for sale, the relevant product or service page may contain:

  • Product descriptions;
  • Specifications;
  • Images;
  • Prices;
  • Availability;
  • Delivery information;
  • Warranty information; and
  • Other applicable terms.

Product images are provided for illustrative purposes unless expressly stated otherwise.

Actual product appearance, packaging, colour, dimensions or specifications may differ from images displayed online.

Manufacturers may also change product specifications from time to time.

7. PRICING

Prices displayed on WAG platforms may be subject to change without prior notice.

Unless expressly stated otherwise, prices may be affected by:

  • Supplier price changes;
  • Exchange-rate movements;
  • Taxes;
  • Promotions;
  • Product availability;
  • Delivery charges; and
  • Other commercial factors.

Where applicable, the final price payable will be confirmed before completion of the transaction.

WAG reserves the right to correct pricing errors.

8. ORDERS

Submitting an order does not necessarily mean that WAG has accepted the order.

An order may be subject to:

  • Product availability;
  • Payment confirmation;
  • Verification;
  • Stock confirmation;
  • Pricing confirmation;
  • Delivery requirements; and
  • Other applicable conditions.

WAG reserves the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • A pricing or listing error has occurred;
  • Payment cannot be verified;
  • Fraud or suspicious activity is suspected;
  • The order cannot reasonably be fulfilled; or
  • Other legitimate circumstances require cancellation.

Where an order is cancelled after payment has been received, WAG will process an appropriate refund in accordance with applicable law and the circumstances of the transaction.

9. PAYMENT

Payments may be processed through third-party payment providers.

By making a payment, you confirm that you are authorised to use the relevant payment method.

WAG may use appropriate payment-security and fraud-prevention measures.

WAG does not ordinarily store complete payment-card details where payment processing is handled by an authorised third-party payment provider.

Payment may be subject to the terms and conditions of the relevant payment provider.

10. DELIVERY

Where delivery services are offered, delivery will be made to the address provided during the ordering process.

Delivery times provided by WAG are estimates unless expressly guaranteed.

Delivery may be affected by:

  • Product availability;
  • Supplier delays;
  • Courier delays;
  • Weather;
  • Traffic;
  • Industrial action;
  • Incorrect delivery information;
  • Events beyond our reasonable control; or
  • Other logistical circumstances.

You are responsible for ensuring that delivery information is accurate and that someone authorised is available to receive the order where required.

Additional delivery charges may apply depending on the location, size, weight or nature of the order.

11. CLICK AND COLLECT

Where available, click-and-collect orders may only be collected after WAG confirms that the order is ready.

You may be required to provide:

  • Order confirmation;
  • Identification;
  • Proof of payment; or
  • Other verification information.

WAG may refuse collection where appropriate verification cannot be completed.

12. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges will be handled in accordance with applicable South African law and the relevant WAG entity’s applicable returns policy.

Depending on the circumstances, products may be eligible for:

  • Return;
  • Repair;
  • Replacement;
  • Refund; or
  • Other appropriate remedy.

Certain products may be subject to specific return requirements due to their nature, condition, customisation, use or legal restrictions.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited.

13. WARRANTIES AND PRODUCT GUARANTEES

Certain products may carry manufacturer or supplier warranties.

Where a warranty applies, the relevant warranty terms may specify:

  • Warranty period;
  • Covered defects;
  • Exclusions;
  • Required documentation;
  • Installation requirements;
  • Maintenance requirements; and
  • Claims procedures.

WAG will assist customers with legitimate warranty claims where appropriate.

Manufacturer warranties may be subject to the manufacturer’s own terms and conditions.

14. USER ACCOUNTS

Certain WAG services may require you to create an account.

You are responsible for:

  • Providing accurate information;
  • Keeping your login credentials confidential;
  • Maintaining the security of your account;
  • Updating your information where necessary; and
  • Notifying WAG of suspected unauthorised access.

You remain responsible for activity conducted through your account unless you can demonstrate that the activity resulted from circumstances outside your reasonable control.

15. USER-GENERATED CONTENT

Where WAG permits users to submit:

  • Reviews;
  • Comments;
  • Photographs;
  • Feedback;
  • Questions; or
  • Other content,

you remain responsible for the content you submit.

You must not submit content that:

  • Is unlawful;
  • Is defamatory;
  • Is threatening;
  • Is discriminatory;
  • Infringes intellectual-property rights;
  • Contains malicious software;
  • Contains another person’s confidential information without authorisation; or
  • Is otherwise inappropriate.

By submitting content to WAG, you grant WAG a non-exclusive right to use, reproduce, display and distribute that content for legitimate business purposes, subject to applicable law.

16. THIRD-PARTY SERVICES

WAG may use or integrate third-party services, including:

  • Payment providers;
  • Delivery providers;
  • Hosting providers;
  • Analytics providers;
  • Communication platforms;
  • Social-media platforms; and
  • Other technology providers.

Third-party services may be governed by their own terms and privacy policies.

WAG is not responsible for the independent operation or policies of third-party services.

17. LINKS TO THIRD-PARTY WEBSITES

WAG websites may contain links to third-party websites.

These links are provided for convenience or additional information.

WAG does not necessarily endorse or control third-party websites and is not responsible for their:

  • Content;
  • Availability;
  • Security;
  • Accuracy;
  • Products;
  • Services; or
  • Privacy practices.

You access third-party websites at your own risk.

18. AVAILABILITY OF WEBSITES

WAG will endeavour to keep its websites and platforms available and operational.

However, uninterrupted availability cannot be guaranteed.

Websites may occasionally be unavailable due to:

  • Maintenance;
  • Upgrades;
  • Technical failures;
  • Cybersecurity incidents;
  • Network problems;
  • Third-party service interruptions; or
  • Circumstances beyond WAG’s reasonable control.

WAG reserves the right to modify, suspend or discontinue any website, feature or service.

19. CYBERSECURITY

You must not attempt to compromise the security of WAG systems.

This includes attempting to:

  • Access restricted systems;
  • Circumvent authentication;
  • Introduce malicious code;
  • Intercept communications;
  • Conduct denial-of-service attacks;
  • Scan systems without authorisation; or
  • Obtain information through unauthorised means.

Suspected security vulnerabilities should be reported to WAG rather than exploited.

20. PRIVACY

WAG’s collection and processing of personal information is governed by its Privacy Policy.

By using WAG websites or services, you acknowledge that personal information may be processed in accordance with the applicable Privacy Policy and applicable law.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, WAG will not be liable for indirect, incidental, consequential or special losses arising from your use of our websites or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits statutory consumer rights or remedies that cannot lawfully be excluded.

22. FORCE MAJEURE

WAG will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters;
  • Fire;
  • Flood;
  • Severe weather;
  • War;
  • Civil unrest;
  • Government action;
  • Industrial action;
  • Power failures;
  • Telecommunications failures;
  • Cybersecurity incidents;
  • Supply-chain disruption;
  • Transport disruption; or
  • Other events beyond reasonable control.

WAG will take reasonable steps to minimise the effects of such circumstances.

23. INDEMNITY

To the extent permitted by law, you agree to indemnify WAG against losses, claims, damages or expenses arising from your unlawful use of WAG websites, platforms or services, your breach of these Terms, or your infringement of another person’s rights.

This provision does not apply to the extent that the relevant loss results from WAG’s own unlawful conduct or where such limitation is prohibited by law.

24. TERMINATION

WAG may suspend or terminate access to a website, platform or account where:

  • These Terms have been breached;
  • Fraudulent or unlawful activity is suspected;
  • Security is threatened;
  • Access creates a material risk to WAG or another user; or
  • We are otherwise legally entitled to do so.

Termination will not affect rights or obligations that accrued before termination.

25. CHANGES TO THESE TERMS

WAG may amend these Terms from time to time.

Changes may be made to reflect:

  • Changes in legislation;
  • Changes to our services;
  • Changes to technology;
  • Changes to our business;
  • New products or services; or
  • Improvements to our operating practices.

The latest version will be published on the relevant WAG website.

Your continued use of the relevant website or service after the effective date of amended Terms may constitute acceptance of the updated Terms, where permitted by law.

26. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms will be subject to the applicable laws and jurisdiction of South Africa.

Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection legislation.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable.

If this is not possible, the affected provision will be severed from these Terms.

The remaining provisions will continue in full force and effect.

28. NO WAIVER

A failure or delay by WAG to enforce any provision of these Terms does not constitute a waiver of that provision or of WAG’s right to enforce it in the future.

29. ENTIRE AGREEMENT

These Terms, together with any applicable policies, product-specific terms, service agreements and other contractual documents expressly incorporated by reference, constitute the agreement governing your use of the relevant WAG website or service.

Where a specific written agreement exists between you and a WAG entity, that agreement will prevail over these general Terms to the extent of any inconsistency.

30. CONTACT DETAILS

For general enquiries regarding these Terms:

Williams Alicey Group (WAG)
Email: info@williams.africa
Website: Williams Alicey Group

For privacy-related matters, please refer to the WAG Privacy Policy and contact the designated Information Officer.

31. DOCUMENT CONTROL

Document Owner: Williams Alicey Group
Document: Group Terms & Conditions
Version: 1.0
Effective Date: 25 August 2026
Review Cycle: At least annually or following material legal, operational or technological changes.

END OF TERMS & CONDITIONS